{"id":251,"date":"2017-07-23T23:42:17","date_gmt":"2017-07-23T23:42:17","guid":{"rendered":"https:\/\/www.phplist.com\/blog\/?post_type=kbe_knowledgebase&p=251"},"modified":"2018-03-26T13:20:58","modified_gmt":"2018-03-26T13:20:58","slug":"problems-editing-a-campaign","status":"publish","type":"kbe_knowledgebase","link":"https:\/\/www.phplist.com\/blog\/knowledgebase\/problems-editing-a-campaign\/","title":{"rendered":"Problems editing a campaign"},"content":{"rendered":"

If you have problems with editing campaign, it is probably caused by either your web browser settings, a plugin or extension installed in your web browser, or your anti-virus software.<\/p>\n

You cannot see the toolbar<\/h2>\n

This problem is most commonly caused by using Internet Explorer. Try using Firefox or Chrome browser.<\/p>\n

Is the editor minimised?<\/h3>\n

If you can see a grey bar above the campaign window you need to click in the top left corner. This will expand the toolbar to be visible.<\/p>\n

The tool bar is not visible at all<\/h3>\n

This is usually caused by a browser plugin which is blocking the editor.<\/p>\n

Possibilities include an ad(vertising)-blocker, a javascript-blocker or an anti-virus application. Try disabling web browser plugins and extensions one by one until you find the cause.<\/p>\n

You can see the toolbar, but are unable to edit the campaign<\/h2>\n

As above, this is usually caused by a browser plugin which is blocking the editor.<\/p>\n

You can’t paste text into the editor<\/h2>\n

Usually, this issue us caused by trying to paste from a word processor such as Microsoft Word or LibreOffice. You should only ever paste plain text into phpList: you should not paste directly from a word processor into the campaign editor window. A button for pasting such text cleanly is included in the CKEditor, which is enabled by default. Look for the clipboard with a Microsoft Word icon, click it, and paste your text into there instead of directly into the campaign composer directly.<\/p>\n

Another solution is to paste content into a simple text editor such as Microsoft Notepad, Gedit, or TextEdit. Once copied into a document there, re-copy the contents, and this should remove any invisible formatting that was present in the originally copied content.<\/p>\n

\u00a0<\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

If you have problems with editing campaign, it is probably caused by either your web browser settings, a plugin or extension installed in your web browser, or your anti-virus software. You cannot see the toolbar This problem is most commonly caused by using Internet Explorer. Try using Firefox or Chrome browser. Is the editor minimised? […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","kbe_taxonomy":[9],"kbe_tags":[],"class_list":["post-251","kbe_knowledgebase","type-kbe_knowledgebase","status-publish","hentry","kbe_taxonomy-creating-campaigns"],"_links":{"self":[{"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/kbe_knowledgebase\/251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/kbe_knowledgebase"}],"about":[{"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/types\/kbe_knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/comments?post=251"}],"version-history":[{"count":4,"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/kbe_knowledgebase\/251\/revisions"}],"predecessor-version":[{"id":586,"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/kbe_knowledgebase\/251\/revisions\/586"}],"wp:attachment":[{"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/media?parent=251"}],"wp:term":[{"taxonomy":"kbe_taxonomy","embeddable":true,"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/kbe_taxonomy?post=251"},{"taxonomy":"kbe_tags","embeddable":true,"href":"https:\/\/www.phplist.com\/blog\/wp-json\/wp\/v2\/kbe_tags?post=251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}